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Key Responsibilities

• Client & Family Interaction:
  • Serve as the first point of contact by answering multi-line phones, screening calls, and directing them to the appropriate staff member.
  • Greet and assist families and other visitors with a compassionate and professional demeanor.
  • Schedule appointments for arrangements, viewings, and meetings for the funeral directors.
• Administrative & Clerical Support:
  • Prepare, file, and manage all necessary legal paperwork, including death certificates, burial/cremation permits, and other state-required documents.
  • Accurately enter and maintain case file information in our funeral home management software.
  • Manage incoming and outgoing mail, email correspondence, and faxes.
  • Create and edit documents such as obituaries, memorial folders, and service programs.
• Operational Support:
  • Maintain the master schedule for funeral services, viewings, and facility usage.
  • Order and manage inventory for office supplies, stationery, and other necessary materials.
  • Coordinate with third-party vendors, such as florists, clergy, and cemeteries, as directed.
  • Ensure the reception area and public-facing office spaces are kept clean, tidy, and welcoming at all times.
• Financial Administration:
  • Assist with the preparation of invoices, contracts, and billing statements.
  • Process payments from families and record transactions accurately.
  • Assist families and funeral directors with the filing of life insurance claims and veterans’ benefits.

Qualifications and Skills

• Experience: A minimum of 3 years of proven experience as an Administrator, Administrative Assistant, or Office Manager is required.
• Industry Experience: Experience in a funeral home, medical office, counseling center, law firm, or similar environment dealing with sensitive information is highly advantageous.
• Skills & Attributes:
  • Exceptional empathy, discretion, and a genuinely compassionate nature.
  • Outstanding interpersonal and communication skills (both written and verbal).
  • Excellent organizational and time-management abilities with a talent for prioritizing tasks.
  • Strong attention to detail and a high level of accuracy in data entry and paperwork.
  • Ability to work both independently and as a supportive member of a team.
  • Poise and professionalism, especially when working under pressure or in emotionally charged situations.
• Technical Skills: Proficiency in the full Microsoft Office Suite (Word, Excel, Outlook) is required. Experience with funeral home management software (e.g., Osiris, Halcyon, etc.) is a significant plus.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement plan with company match [e.g., 401(k)].
• Paid time off (PTO) and sick leave.
• A supportive and meaningful work environment.