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Funeral Home Administrator

Introduction

For over a century, Taylor Funeral Home has been a cornerstone of the Dickson community, providing comfort and dignified service to families in their time of need. Our story is one of family, dedication, and a commitment that has been passed down through generations. We invite you to walk our journey with us by joining our team, our family.

Job Description

We are seeking a highly organized and compassionate Funeral Home Administrator to be the central point of contact and organizational backbone of our operations. This individual will manage the office's administrative duties and provide a warm, welcoming, and professional presence for grieving families, both on the phone and in person. The ideal candidate is a master of multitasking, possesses exceptional interpersonal skills, and handles sensitive situations with profound grace and discretion.

Key Responsibilities

  • Client & Family Interaction:
    • Serve as the first point of contact by answering multi-line phones, screening calls, and directing them to the appropriate staff member.
    • Greet and assist families and other visitors with a compassionate and professional demeanor.
    • Schedule appointments for arrangements, viewings, and meetings for the funeral directors.
  • Administrative & Clerical Support:
    • Prepare, file, and manage all necessary legal paperwork, including death certificates, burial/cremation permits, and other state-required documents.
    • Accurately enter and maintain case file information in our funeral home management software.
    • Manage incoming and outgoing mail, email correspondence, and faxes.
    • Create and edit documents such as obituaries, memorial folders, and service programs.
  • Operational Support:
    • Maintain the master schedule for funeral services, viewings, and facility usage.
    • Order and manage inventory for office supplies, stationery, and other necessary materials.
    • Coordinate with third-party vendors, such as florists, clergy, and cemeteries, as directed.
    • Ensure the reception area and public-facing office spaces are kept clean, tidy, and welcoming at all times.
  • Financial Administration:
    • Assist with the preparation of invoices, contracts, and billing statements.
    • Process payments from families and record transactions accurately.
    • Assist families and funeral directors with the filing of life insurance claims and veterans’ benefits.

 

Qualifications and Skills

  • Experience: A minimum of 3 years of proven experience as an Administrator, Administrative Assistant, or Office Manager is required.
  • Industry Experience: Experience in a funeral home, medical office, counseling center, law firm, or similar environment dealing with sensitive information is highly advantageous.
  • Skills & Attributes:
    • Exceptional empathy, discretion, and a genuinely compassionate nature.
    • Outstanding interpersonal and communication skills (both written and verbal).
    • Excellent organizational and time-management abilities with a talent for prioritizing tasks.
    • Strong attention to detail and a high level of accuracy in data entry and paperwork.
    • Ability to work both independently and as a supportive member of a team.
    • Poise and professionalism, especially when working under pressure or in emotionally charged situations.
  • Technical Skills: Proficiency in the full Microsoft Office Suite (Word, Excel, Outlook) is required. Experience with funeral home management software (e.g., Osiris, Halcyon, etc.) is a significant plus.

 

Compensation & Benefits

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Retirement plan with company match [e.g., 401(k)].
  • Paid time off (PTO) and sick leave.
  • A supportive and meaningful work environment.

Package & Remuneration

Salary: $1,500 - $1,700

Further Information

Hiring Liaison: Jane Doe

Application Deadline: July 31, 2025